Privacy Policy

Introduction

CleanBleep helps creators detect and bleep profanity in video and audio files. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using cleanbleep.com and related services.

We try to keep data collection practical and limited. Your original media files are processed primarily in your browser, and we do not build a permanent server-side media library from your uploads.

Information We Collect

We may collect the following information:

• Account information: name, email address, authentication provider, and account settings when you create or manage an account.
• Billing and credit information: subscription status, credit balances, checkout identifiers, invoices, and payment events. Card details are handled by our payment processor and are not stored by CleanBleep.
• Media processing data: audio, timestamps, transcript text, detected profanity, processing duration, and related technical metadata needed to provide transcription, review, preview, and export features.
• Contact and support messages: your name, email address, and message when you contact us.
• Usage and device data: pages visited, feature usage, browser type, device information, approximate location from IP address, logs, and error reports.
• Cookies and similar technologies: session cookies, preference cookies, analytics scripts, and chat widgets as described in our Cookie Policy.

How Media Processing Works

CleanBleep is designed so that final bleeping, preview, and export happen in your browser. For transcription, audio or audio segments needed to identify speech may be sent to our servers and transcription providers. We use this data to provide the requested feature, generate timestamps, detect possible profanity, and return results to your editor.

Automatic transcription and profanity detection are not perfect. You should review the output before publishing cleaned files.

How We Use Your Information

We use your information for the following purposes:

• To provide, secure, and maintain CleanBleep
• To create and manage accounts, sessions, subscriptions, and credits
• To process video and audio files at your request
• To generate transcripts, timestamps, and profanity detection results
• To send transactional emails, support replies, and product notices
• To understand product usage and improve onboarding, performance, and features
• To prevent abuse, fraud, security incidents, and unauthorized access
• To comply with legal obligations

Third-Party Services

We use trusted service providers to operate CleanBleep. Depending on the feature you use, these may include:

• Authentication and database infrastructure
• Transcription and AI service providers
• Payment processing through Creem
• Email delivery through Resend
• Product analytics such as Plausible and Microsoft Clarity
• Customer chat through Tawk.to
• Cloud storage or hosting providers

These providers process data only as needed to provide their services to us. Their own privacy practices may also apply when you interact with their tools.

Data Retention

We keep account, billing, support, and security records for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. Temporary processing data may be retained for a limited period for reliability, debugging, abuse prevention, or billing reconciliation, then deleted or de-identified when no longer needed.

Data Security

We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee perfect security, so you should use a strong password and protect access to your account.

Your Choices

You may:

• Update account information from your account settings
• Unsubscribe from marketing emails where available
• Control cookies through your browser settings
• Contact us to request access, correction, or deletion of personal data

Some data may need to be retained where required for security, legal compliance, payment records, or legitimate business purposes.

Children's Privacy

CleanBleep is not intended for children under 13. We do not knowingly collect personal information from children under 13.

International Users

CleanBleep may process information in countries other than the country where you live. By using the service, you understand that your information may be processed where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us or email support@cleanbleep.com.